Contact Us
Email: info@bigpawdesigns.com
Phone & Fax: 888-506-1409
-----------------------------------------------------------------------------------------------------
Wholesale
Want to carry Big Paw Designs? Fill out our wholesale
application
-----------------------------------------------------------------------------------------------------
Payments Accepted:
Mastercard, Visa, American
Express, Paypal
-----------------------------------------------------------------------------------------------------
Shipping:
US Shipping:
Items are typically shipped within 3-5 business days (excluding weekends &
Holidays). Final shipping charges can be seen along with shipping options on
the checkout page, based on your individual order or in the mini-cart on the
site. Insurance is optional, uninsured packages are not protected or replaceable
against damage and loss. We are not responsible for packages where the shipping
address was incorrectly entered on the order by the customer.
US options include: USPS
First Class Mail Insured, USPS Priority Mail Insured, Ground (Fedex or UPS),
Express (Fedex or UPS)
International Shipping:
In order to provide the best international shipping experience, BigPawDesigns.com
has partnered with a trusted third-party company, International Checkout, to
fulfill orders for our International customers.
Simply put the items you wish to purchase in our Shopping Cart and choose the
"International Checkout" option. Your items will
be transferred to International Checkout for processing. You may pay by International
credit card, PayPal or bank transfer. International Checkout will process your
order, including billing, shipping and customer service. Once your order is
completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
Customers may choose Standard or Priority shipping! Real time price quotes
for both Standard and Priority shipping are provided at checkout.
Standard Shipping ranges from 4-8 business days, Priority Shipping ranges from
1-5 business days.
Most shipments up to 5 lbs. receive a complimentary priority upgrade due to
the deeply discounted rates received from our carriers. Average transit times,
assuming normal customs clearance, from the day packages are shipped from the
International Checkout depot.
-----------------------------------------------------------------------------------------------------
Returns &
Exhanges:
Prior approval is
required for all returns and exchanges, or your return may not be processed.
Requests are accepted within 10 business days, unused, not worn by pet
and in original packaging.
Damaged goods
will be replaced - please contact
us immediately. Damage claims must be made in 10 days; lost package claims
in 30 days. We insure
our shipments, please fill out the following damage
form and fax it to us at 888-506-1409 or scan it in and email it to us at
info@bigpawdesigns.com. Upon review,
we will file a claim and ship a new item to you.
Shipping charges are NOT
refundable. Customer pays for return shipping. Customer must ship item with
tracking number and insured (USPS Delivery confirmation insured or Fedex/UPS
ground insured)
Supplies (toys, collars, tag-its, treats, catnip, leashes, bowls, luggage
tags, pet books, etc):
A 10% restocking fee will apply to returned supplies.
Sorry, we cannot be responsible for aggressive chewers. The dog toys and collars
we carry, while durable, are not chew proof. Returns will not be approved for
items chewed or destroyed
by pets.
Pet Pearls:
A 15% restocking fee will apply to pet pearl returns and exchanges. Please measure
your pet when ordering pet pearls. We recommend adding 1" to 1 1/2"
to your pet's neck size.
Collar Charms, Keychains,
Magnets, Earrings, Frames:
Return Requests are accepted within 10 business days. Items must be unused/not
worn by pet and in original packaging.
Sale items, custom orders
and holiday items:
Sale, custom and holiday items are not returnable.
Downloadable recipe books:
Recipe books are not returnable due to their downloadable nature.
How to request a return Return/Exchange
form:
Email us or call us with the following info for approval:
-Contact and order info: Name, Date of purchase, Today’s Date, Order #,
Shipped to Address, Phone/email
-Item(s):
-Return or Exchange:
-Is the item damaged?:
-Details:
Once Approved, Return items to the address below - along with a copy of your
packing slip and any exchange details if necessary:
Big Paw Designs, Attn: Returns & Exchanges
1920 Abrams Pkwy #352
Dallas, Texas 75214
