See our FAQs below. Still
have a question? Email us
1. Can the pewter
charms be engraved?
2. How do I care
for pewter ?
3. I like a charm,
but want it to say something different? Do you make custom
charms?
4. Do you drop
ship?
5. What is your
return policy?
6. Are your products
made in the USA?
7. How do I measure
my pet for a pearl pet necklace?
8. What are your
collar charms made out of?
9. Is there a store
in my city where I can buy Big Paw charms?
10. Do
you offer gift certificates?
11. I own a store
and want to buy wholesale?
12. Do you support
pet charities and pet rescue?
13. My package arrived
damaged or lost, what do I do?
14. Tell me more
about our Pewter Collar Charms?
15. Tell me more
about your Pearl Collars.
16. Are your car
stickers and magnets fade resistent?
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1.
Can the pewter charms be engraved?
Yes, the charms are made
of pewter and can be engraved on the back. Please refer to the size dimensions
in the charm product descriptions, as some of the charms are smaller and will
not accomodate text. We do not offer engraving at this time - but your local
jeweler or engraver should be able to provide that service for you.
2.
How do I care for pewter ?
Pewter is a durable metal
that does not require much care. However, with everyday use, you may want
to polish or clean occasionally. The charms can be cleaned and polished with
a soft jewelry cloth or any metal polish or paste that is made for pewter
. You may also wash in a mild soap and water and polish dry with a soft cloth.
3.
I like a charm, but want it to say something different? Do you make custom charms?
"I like the princess
charm but want it to say prince instead?"
Our current charm selections
can be found online, if you have something you would like to see, we will
consider it as we make new charms and items. Email
us with your suggestions for consideration.
We can create custom collar
charms or pet jewelry. Custom charms have a minimum quantity of 150 pieces
per design. Please fill out our Custom
Charm Quote Form with detailed information for a quote.
4.
Do you drop ship?
We do not drop ship, however,
wholesale information can be found here
if you would like to carry our products.
5.
What is your return policy?
See our return, shipping
and payment information here
6.
Are your products made in the USA?
Yes, our pewter charms,
keychains, magnets, earrings and pet jewelry are made locally in the USA.
Big Paw Designs designs and manufactures locally in Texas.
7.
How do I measure my pet for a pearl pet necklace?
We recommend adding 1
to 1 1/2" to your pet's neck size. We do not recommend for long haired
pets.
8.
What are your collar charms made out of?
Our collar charms, keychains
and pewter magnets are handcrafted with lead-free fine pewter in the USA.
9.
Is there a store in my city where I can buy Big Paw charms?
Sure - see stores
that carry Big Paw Designs or shop online
Please note that items
may vary from store to store
10.
Do
you offer gift certificates?
Yes, they are redeemable
on www.bigpawdesigns.com only
11.
I own a store and want to buy wholesale?
Great! We would love to
work with you - simply fill out our wholesale
application
12.
Do you support pet charities and pet rescue?
We sure do! We even have
a few items that benefit New Orleans USED DOGS rescue. We can help with your
fundraising events - most pet rescues qualify for special rates. Find out
more about fundraising and how we help here,
or email us
13.
My package arrived damaged or lost, what do I do?
We insure our shipments,
please fill out the following damage
form and fax it to us at 888-506-1409 or scan it in and email it to us
at info@bigpawdesigns.com. Upon
review, we will file a claim and ship a new item to you.
14.
Tell me more about our Pewter Collar Charms?
Our pewter charms are
crafted from fine lead free silver pewter & Made in the USA. The metal
is sourced from domestic suppliers and meets all current compliance regulations.
Charms are substantial and popular with all pets. Keep in mind, while durable,
pewter will soften with time. We cannot guarantee against aggressive chewers.
They come with a sturdy ring attachment that fits any collar. Our collar charms
are a fun, whimsical addition to your pet's collar and are not meant to replace
the pet's ID tag. Charms are original designs and copyrighted. Check the back
for our trademark and stamp.
15.
Tell me more about your Pearl Collars
Our pet necklaces are
popular with smaller dogs and cats. Swarovski crystal pearls are lead free
crystal; resistant to wear, sun, water, scratches and weighted to feel like
real pearls. The pearl collars are accented with colorful crystals &/or
charms. These are not intended for use with a leash or serve as a standard
collar. Strung on sturdy coated wire, these necklace collars have a safety
magnetic closure that will break away in a precarious situation - but are
strong and will stay on the pet. While the pearls & crystals are the finest
imported Swarovski crystal, these necklaces are assembled in the USA. Pearls
are original designs and copyrighted.
16.
Are your car stickers and magnets fade resistent?
Our car magnets
and car stickers are fade resistent and UV resistent. They are screen printed
and will last for up to 6 years!
